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Ticketing System

Ticketing System screenshot

  • Project For:

    Work (Employwise)

  • Category:

    Full Stack Project

  • Tech Stack:

    ReactJS, NodeJS, MongoDB, Express JS, AWS, Gmail API

  • Link:

    Open

I've constructed a ticketing system reminiscent of Freshdesk, boasting a suite of features tailored to streamline customer support processes. At its core, my system swiftly generates e-tickets upon the receipt of emails to our support address, efficiently capturing critical details. Each ticket is endowed with a suite of properties meticulously designed to enhance resolution efficacy.

  • Emails are swiftly transformed into e-tickets, minimizing response time.

  • Tickets include detailed properties like assignee, status, problem area, and type, ensuring thorough documentation.

  • Automation rules efficiently route tickets based on keywords or patterns in the subject or body, streamlining ticket assignment.

  • Escalations are seamlessly integrated to ensure timely attention to critical issues, maintaining service excellence.

From the onset, I meticulously catalog vital information, including assignee, status, problem area, and type, ensuring a comprehensive overview of every support request. This structured approach not only expedites resolution but also fosters clarity and accountability throughout the support workflow.

  • Ticketing System screenshot 1
  • Ticketing System screenshot 2
  • Ticketing System screenshot 3

Feel free to reach out to me. I'm always open to discuss new projects

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